Refund Policy

Last updated: December 14, 2025

This Refund Policy outlines the terms and conditions for refunds on services provided by WebFTL. Please read this policy carefully before engaging our services. Specific refund terms may also be detailed in your individual project proposal or contract, which take precedence over this general policy.

1. General Principles

At WebFTL, we are committed to delivering quality work that meets your requirements. We work on a milestone-based approval process, where you review and approve work at key stages before we proceed. This approach ensures you are satisfied with the direction of the project throughout its development.

Detailed payment terms, refund conditions, and cancellation procedures are specified in individual project proposals and contracts provided before work begins.

2. Project-Based Services

For web development, web design, and consulting projects, we typically operate on a 50/50 payment structure:

  • 50% Deposit: Due before work begins
  • 50% Final Payment: Due upon project completion

2.1 Before Work Begins

If you wish to cancel your project before work has commenced, you are eligible for a full refund of any deposit paid. To request a cancellation, please contact us as soon as possible.

2.2 After Work Has Started

Once work has begun on your project:

  • The deposit is generally considered earned for the work scheduled and initiated
  • Partial refunds may be negotiable depending on the circumstances and amount of work completed
  • Any refund consideration will take into account time spent, resources allocated, and work delivered

We encourage open communication if you have concerns about your project. We would rather work with you to address any issues than have you cancel.

2.3 Milestone Approvals

Projects proceed through approval milestones where you review and approve completed work. Once you approve a milestone:

  • That portion of work is considered accepted and complete
  • Payment for approved milestones is non-refundable
  • Changes to approved work may incur additional charges

3. Hosting Services

Web hosting services are non-refundable. This includes:

  • Monthly or annual hosting fees
  • Domain registration and renewal fees
  • SSL certificates
  • Any third-party services procured on your behalf

Hosting services involve third-party costs and server resources that are allocated upon payment. Once these resources are provisioned, refunds cannot be provided.

4. Maintenance Services

Website maintenance services are non-refundable. This includes:

  • Monthly or annual maintenance packages
  • Support retainers
  • Ongoing update and security services

Maintenance fees cover the availability of support and monitoring services for the contracted period. You may cancel future maintenance periods with appropriate notice as specified in your agreement, but fees for the current period are not refundable.

5. Cancellation by WebFTL

In the rare event that WebFTL needs to cancel a project, refund terms will be handled according to your individual contract. We will work with you in good faith to reach a fair resolution, which may include:

  • Refund of payments for work not yet completed
  • Delivery of any work completed to date
  • Assistance in transitioning to another provider if needed

6. Disputes and Resolution

If you are dissatisfied with any aspect of our services, we encourage you to contact us directly to discuss your concerns. We believe in resolving issues through open and honest communication.

Our approach to dispute resolution:

  • Direct Negotiation: We will work with you to understand your concerns and find a mutually acceptable solution
  • Revisions: If the issue relates to deliverables, we may offer additional revisions to address your concerns
  • Contract Terms: Specific dispute resolution procedures may be outlined in your project contract

7. How to Request a Refund

To request a refund or discuss cancellation of services:

  1. Contact us via our contact page or the email address in your project communications
  2. Provide your project details and reason for the refund request
  3. We will review your request and respond within 5 business days
  4. If approved, refunds will be processed using the original payment method where possible

8. Contract Terms Take Precedence

This policy provides general guidelines for refunds. However, the specific terms in your individual project proposal, contract, or statement of work take precedence over this general policy.

We recommend reviewing your project agreement carefully, as it will contain the definitive terms for payments, refunds, and cancellations applicable to your specific engagement.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date. For ongoing projects, the refund terms in effect at the time of your project agreement will apply.

10. Contact Us

If you have any questions about this Refund Policy or wish to discuss a refund request, please contact us: